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Decisive Devices Ltd. - Refund and Repair Policy

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At Decisive Devices Ltd., we are committed to ensuring your satisfaction with both our products and repair services. Please review the following policy to understand your rights and our procedures.

Product Refunds:

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  • Eligibility for Refunds:

    • Defective Products: Full refund or replacement for products that are faulty upon arrival.

    • Incorrect Product Delivery: Full refund or correct product delivery.

    • Product Failure Within Warranty: Refund or repair/replacement according to warranty terms.

    • Cancellation of Undispatched Orders: Full refund.

    • Specific Return Agreements: Terms of written agreements apply.

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  • Conditions for Refunds:

    • Proof of Purchase.

    • Return within 30 days (unless warranty specifies otherwise).

    • Product in original condition.

    • RMA number required.

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  • Refund Process:

    • Contact us: To initiate a refund, please contact us via email at support@decisivedevices.net or by phone at 01243 882311.

    • Provide order details.

    • Receive RMA.

    • Return Options:

      • Ship the product to the address provided.

      • Manually bring the product to our workshop at Unit 1, 5A East Pallant, Chichester PO19 1TR.

    • Inspection and processing.

    • Refund issued to original payment method.

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  • Exclusions:

    • Opened software.

    • Consumables.

    • Customized products.

    • Damage due to misuse.

    • Original shipping costs.

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Repair Service Policy:

  • Warranty on Repairs:

    • PC/Laptop and console repairs hold a 6-month warranty.

    • All other purchases hold a minimum 30 day warranty, or a specified warranty if longer.

    • This warranty covers the specific repair work performed and any parts replaced during the repair.

    • The warranty does not cover issues unrelated to the original repair, or damage caused by misuse, accidents, or unauthorized modifications.

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  • Repair Refund/Re-Repair:

    • If the repaired device fails due to the repair work performed within the warranty period, we will:

      • Re-repair the device at no additional cost.

      • If re-repair is not feasible, a partial or full refund of the repair cost may be issued, at Decisive Devices Ltd.'s discretion.

    • If a customer has an issue with a repair, the customer should contact us, so that the problem can be addressed.

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  • Limitations:

    • Decisive Devices Ltd. is not responsible for data loss. Customers are strongly advised to back up their data before bringing in a device for repair.

    • We are not liable for pre-existing conditions or damage that may be discovered during the repair process.

    • Diagnostic fees may be applied, even if a repair is not completed.

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  • Repair Process:

    • Customers must provide proof of repair service.

    • Devices brought in for repair will be assessed, and customers will be provided with a quote before work begins.

    • Repairs will be completed in a timely manner, and customers will be notified when their device is ready.

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General Information:

  • Decisive Devices Ltd. reserves the right to modify this policy.

  • Any changes will be posted on our website.

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Contact Information:

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